Privacy
Effective Date: September 2025
Reset Rewards Pty Ltd (“Reset Rewards”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
Corporate clients: business name, contact details, billing details, HR contact information.
Wellness suppliers: business name, service offerings, ABN, contact details, payment details.
Employees using services: name, email, phone number, booking details, and wellness service preferences.
General users: technical data (IP address, browser type, cookies, device information) to improve our platform.
We only collect personal information that is reasonably necessary for our business functions and activities.
2. How We Collect Personal Information
We collect personal information when you:
Register or create an account on the Reset Rewards platform.
Make or receive a booking through the platform.
Communicate with us via email, phone, or online forms.
Use our website or mobile app (via cookies, analytics tools, or similar technologies).
3. How We Use Personal Information
We use your personal information to:
Operate and improve the Reset Rewards platform.
Facilitate bookings and payments between corporate clients and wellness suppliers.
Verify identities and prevent fraud.
Communicate updates, offers, and service information.
Comply with our legal and regulatory obligations.
We will not use your personal information for any purpose without your consent unless required or authorised by law.
4. Disclosure of Personal Information
We may share your information with:
Wellness suppliers or corporate clients as necessary to complete a booking.
Our trusted service providers (e.g., payment processors, IT support, analytics platforms).
Regulators, government bodies, or law enforcement if required by law.
We do not sell or rent personal information to third parties.
5. Cross-Border Disclosure
Some of our service providers may store or process data outside Australia (e.g., cloud hosting). When this occurs, we take reasonable steps to ensure that your information is protected in line with the Australian Privacy Principles.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure servers, encryption, and restricted access controls.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To do this, please contact us (see section 10).
8. Retention of Information
We retain personal information only as long as necessary for the purposes outlined above or as required by law. When no longer needed, we will take reasonable steps to securely destroy or de-identify it.
9. Cookies and Analytics
We use cookies and similar technologies to improve user experience and track website performance. You can disable cookies in your browser settings, but this may affect the functionality of our platform.
10. Contact Us
If you have questions about this Privacy Policy or wish to make a complaint, please contact us:
Reset Rewards Pty Ltd
[Insert Business Address]
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
We take privacy complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may
contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Effective Date” updated accordingly.